Return Policy

Return and Refund Policy of Software Desert Ltd

📦 Physical Items (DVD / USB / SSD)

Hassle-Free Returns – No Fix, No Fee!

We stand by our products! If you're not satisfied with your purchase of a DVD, USB, or SSD, we offer a 30-day money-back guarantee from the date of purchase. Whether the software didn’t meet your expectations or you simply changed your mind, you’ll receive a full refund – no questions asked.

Easy Return Process

  1. Start Your Return – Click here to start return
  2. Log In & Select Order – Access your account, choose your order, and request a return.
  3. Complete Return Form – Submit the form and receive a free prepaid shipping label.
  4. Pack & Ship – Securely package your item and attach the free return label.
  5. Drop Off – Take your parcel to any Royal Mail Drop-Off Point or Post Office.
  6. Fast Refund Processing – Once we receive your return, refunds are processed same day, with funds back in your account within 2–3 working days.

⚠️ Faulty or Damaged Items

Items faulty on arrival: You may request an exchange or refund within 30 days. Items should be returned in original packaging with all accessories and documentation. Once verified, a full refund or replacement will be issued.

Damage in transit: Please report within 7 working days. If visibly damaged on delivery, refuse the item and notify us immediately. A replacement or refund will be arranged upon return.

Missing or incorrect item: Email us at support@softwaredesert.com within 3 days, and we will resolve the issue promptly.

💻 Digital Downloads

Cancellations & Exchanges

For cancellations or exchanges, requests must be made before the license key is dispatched.

Nature of Our Products

We specialize in providing unique activation codes. Due to their digital nature, purchases are exempt from the standard 30-day cooling-off period.

Try Before You Buy

We offer complimentary trial versions for all software so you can confirm compatibility before purchasing. Our support team is available 7 days a week for any questions.

Refund Conditions

Once a license key has been dispatched, refunds cannot be processed. If you experience activation issues, please provide a screenshot of the error message and we will issue a replacement key.

To Request a Cancellation or Exchange

Please email us before the license is delivered at: support@softwaredesert.com

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